Order Verification

Please review your order details carefully! Every Sterling product is custom-made to the specific order for that specific vehicle; No Universal Applications! We want you to love the final product! Taking a moment to confirm these details helps prevent avoidable costs and ensures a smooth process for everyone.

The Customer shall have the sole responsibility to review and verify the accuracy of all product and vehicle details, quantities, and specifications listed in the Quote and/or Sales Order (“Order Documents”). By replying “Good to Go” in writing, or by providing a Purchase Order directly stating a Quote Number provided by Sterling Equipment, the Customer warrants that all information contained therein is correct and complete. Sterling Equipment shall not be held liable for any errors, omissions, or inaccuracies in the Order Documents once approved by the Customer. All modifications, re-works, or replacements will be treated as a Change Order. If we’re unable to find a solution that works for both of us, we will proceed with a Cancellation per our standard policy.

• Customer Responsibility: It is your responsibility to verify the accuracy of all vehicle details, quantities, and specifications listed in the Order Documents.

• Final Approval: Replying “Good to Go” in writing or providing a Purchase Order referencing our Quote Number confirms that the information is correct and complete.

• Liability: Sterling Equipment is not liable for errors or inaccuracies in the Order Documents once they have been approved.

• Change Orders: Any modifications requested after approval will be treated as a Change Order and may be subject to additional fees or timeline adjustments.

• Cancellation: If we are unable to reach a mutual agreement regarding a Change Order, the order will be cancelled according to our standard Cancellation policy.

Change Orders

Any modifications requested after the Order Documents are confirmed will be treated as a Change Order. Each Change Order requires a new Quote and written Customer Approval subject to our standard Order Verification terms. Upon approval, a Change Order automatically voids and nullifies the original Order Documents, and any communication details related to the original order, and will be replaced with a new Sales Order and treated as a separate new order.

 Cancellation

Each product is made custom to order. Due to this, once the order has begun fabrication, cancellation will result in a fee of 50% of the quoted total. If a cancellation is requested before fabrication has begun, you will receive a full refund. If the order is completed and cancellation is requested, the request will be denied and the full amount will be due.

• Cancellation before fabrication: full refund of any deposits made

• Cancellation after fabrication has begun and before it is completed: 50% fee

• Cancellation once order is completed: request denial; full amount due

 All Sales Are Final

Merchandise may be returned only for reason of manufacturing defect, or shipping error and is limited to replacement. Defects must be reported within 60 days of delivery. A product is considered to have a manufacturing defect if it arrives with a structural or functional flaw caused by the manufacturing process. Manufacturing defects do not include minor surface imperfections, variations in weld beads that do not affect structural integrity, and normal wear and tear.

 We’re committed to excellence and back every product we build. While we are not liable for failures during use, we may be able to offer a repair or replacement depending on the situation. Please contact us to evaluate the damage and discuss potential solutions.

Liabilities and Disclaimers

Installation of Sterling products may change the vehicle manufacturer’s original characteristics. Buyer assumes all risk and liability. Sterling is not to be held liable of any damage or injury due to intended or unintended product use, including but not limited to: exceeding vehicle weight limits, improperly securing loads; items damaged in transit, injury or damage caused by items once they leave Sterling Equipment’s property; incorrectly installed merchandise by another individual or organization; fitment, performance, or injury caused by any existing modifications made to a vehicle that are not disclosed prior to sale.